WhatsApp Users Can Now Access DigiLocker Using MyGov Helpdesk Chatbot


According to DigiLocker, there are over 100 million registered users.

Indian WhatsApp users can now utilise the government’s MyGov Helpdesk chatbot to access DigiLocker.
Users will be able to use the instant messaging service to register and authenticate their DigiLocker account, as well as download papers such as their PAN card, driver’s licence, and insurance policy documents, among other things.
According to DigiLocker, there are over 100 million registered users who have issued over five billion documents.
Users will be able to access government papers on their mobile devices without having to download the DigiLocker app or visit the website.

MyGov, a citizen interaction platform, said on Monday that the MyGov Helpdesk on WhatsApp has been updated to include access to the DigiLocker service.

WhatsApp users in India can now access DigiLocker by sending a message to +91-9013151515 with the phrase “DigiLocker” in the subject line.
Users will be able to create and authenticate their DigiLocker accounts as well as download documents such as PAN cards, driving licences, CBSE Class 10 passing certificates, Class 10 marksheets, Class 12 marksheets, vehicle registration certificates (RC), two-wheeler insurance policies, and life and non-life insurance policies.

Users accessing the service over WhatsApp would be need to enter their Aadhaar number for authentication, similar to the DigiLocker app and website.
The chatbot will confirm the Aadhaar number with a one-time password (OTP) before allowing you to download documents from the messaging app.

In a prepared statement, Abhishek Singh, MyGov CEO, President and CEO NeGD, MD and CEO Digital India Corporation (DIC), said, “Offering DigiLocker services on the MyGov Helpdesk is a natural progression and a step towards providing citizens with simplified access to essential services via WhatsApp’s easy and accessible platform.”

MyGov Helpdesk, also known as MyGov Coronavirus Helpdesk, was launched in March 2020 and reached 1.7 crore users in just ten days.
It was first introduced to raise awareness and assist individuals during the country’s COVID-19 outbreak.
However, the government eventually improved it to the point where it could provide e-government services.
Haptik, a Jio Platforms subsidiary, created the chatbot.

Over 80 million users are said to have used the MyGov Helpdesk.
According to the government platform, it has been used to download over 33 million immunisation certificates and arrange millions of vaccination appointments.

“By equipping the MyGov Helpdesk with DigiLocker services that can be accessed directly via WhatsApp, we hope to unleash technology’s potential to extend the benefits of essential services to citizens at scale, and this is a significant step toward scaling up the Digital India vision and a digitally empowered country,” said Shivnath Thukral, WhatsApp’s Director of Public Policy.

0 0 votes
Article Rating
Notify of

Inline Feedbacks
View all comments

Latest news


Table of Contents1. Make use of keyboard shortcuts2. A universe of widgets and integrations3. Use technology to defeat technology4....

10 Best Backpacking and Camping gadgets 2024

Table of Contents10 Best Backpacking and Camping gadgets1. Living Lodge at Snow Peak M2. Camper JISULIFE Fan3. NOMAD Smoker...

20 Cool Smart home Gadgets on Amazon 2024, trend this year!

Table of Contents20 Cool Smart home Gadgets on Amazon1. Twelve South AirFly Pro Bluetooth Wireless Audio Transmitter/Receiver:2. PhoneSoap Dual...

Top 10 gadgets to buy under Rs.1000

Table of ContentsTop 10 gadgets to buy under Rs.1000 on Amazon India1. pTron Bullet Pro 36W PD Quick Charge2....

Latest Updates

Must read

Chromecast With Google TV, 4K HDR Support Launched In India

The cost of Chromecast with Google TV is Rs....

Samsung Galaxy M52 5G Price In India Has A Huge Discount Over Rs. 9,000

The pricing of the Samsung Galaxy M52 5G in...

You might also likeRELATED
Recommended to you

Would love your thoughts, please comment.x