$2.4million Fined on Sony for illegal return policy in Australia

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Four PlayStation users in Australia contacted Sony Europe, believing that their downloaded games were faulty. Sony told those customers that the company did not have to refund them once a game was downloaded, or after 14 days had passed. That goes against the rights outlined in the country’s Australian Consumer Law(ACL), and now Sony Europe must pay a fine of $2.4 million($3.5 million in Australian dollars).

Sony had conveyed one of these customers that they would have to request a refund from the game’s publisher, rather than Sony itself. Furthermore, it told the fifth customer that it would only refund them in virtual PlayStation Network Credit, rather than money. Between October 2017 and May 2019, Sony Europe’s terms of service implied that consumers had no guaranteed recourse regarding “the quality, functionality, completeness, accuracy or performance” of the software they downloaded.

All of these actions go against the ACL meaning Sony Europe can be fined, whether or not a company is headquartered in Australia is a moot point. Australian Competition and Consumer Commission chairman, Rod Sims said that consumers who buy digital products online have exactly the same rights as they would if they made the purchase at a physical store.

$2.4 million sounds like a hefty fine, but hopefully this will lead Sony to better handle customer service.

Jishnu Vardhan
Jishnu Vardhan is a part of the BotGadgets news team and based out of Hyderabad. Jishnu is responsible for making sure the BotGadgets news section is updated with the latest happenings from the world of science and technology. When he is not editing or assigning stories, Jishnu writes about new gadgets, social media and the Internet at large. However, Jishnu is a Mechanical Engineer(pursuing) who has reported on everything from the first post "Jio to offer free Disney + Hotstar Plus to its customers for 1 year". He is always looking for a great story to tell, so feel free to reach him on his Instagram handle "jishnu.245" and for Tips.

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