More than 150 cases of users reporting problems with Microsoft Office 365 were recorded by Downdetector.com.
According to a website that tracks outages, Microsoft Corp.’s messaging service MS Teams was unavailable for thousands of customers on Thursday. The firm stated it was looking into the problem.
The Redmond, Washington-based business attributed the outage “on a recent deployment that featured a failed link to an internal storage service”, although it did not specify how many people were impacted.
Businesses use Microsoft Teams extensively because it allows employees to organise their workflow, communicate internally and send messages to one another.
According to Downdetector.com, which analyses outages by compiling status updates from sources including user-submitted faults on its platform, there were more than 4,800 cases of customers reporting problems with Microsoft Teams on Wednesday.
According to Downdetector, there are currently more than 1,457 affected users.Additionally, the site monitoring company revealed that more than 150 instances of users claiming problems with Microsoft Office 365 occurred.
Microsoft tweeted that it had determined the downstream effects of Teams integration on a number of Microsoft 365 services, including Microsoft Word, Office Online, and SharePoint Online.
The statement read, “We’ve taken action to divert some traffic to provide some respite within the environment”.
As the demand for remote business-oriented teleconferencing and messaging tools surged and became a crucial component for organisations during the COVID-19 pandemic as people worked from homes, Microsoft stated in its earnings call in January that Teams had surpassed 270 million monthly active users.
A near six-hour long outage at Meta Platforms in October prevented millions of users from accessing WhatsApp, Instagram and Messenger among other major digital companies that have also had outages in the past year.